Return Policy

In the event that you need to return your order, you must call and obtain a Return Authorization Number from Customer Service. NO returns will be accepted otherwise, ALL OTHER PACKAGES WILL BE REFUSED. Refunds are based on the following criteria:

  1. If within 14 days of the original purchase date you have not unpacked or opened your order, we will refund 90% (not to include the original shipping cost). You will be responsible for the shipping costs back to us. All original documentation must be included (spec sheets, installation guides and warranty information).

  2. If within 14 days of the original purchase date you have unpacked or opened your order, it can not be returned in original condition as shipped. It is at the discretion of AC Smart Buy whether we will accept the return. If we approve the return, upon receipt and inspection of your order we will refund an amount that is fair and equitable to both parties. All original documentation must be included (spec sheets, installation guides and warranty information).

  3. If a return is requested after 14 days from original purchase date it will be at the discretion of AC Smart Buy to accept or deny the return. No installed item(s) can be returned for a refund and are only replaceable through warranty coverage.

  4. If a return is requested at anytime from the time of purchase due to an error in the equipment ordered, it will be at the discretion of AC Smart Buy to approve the return. There are no returns on electrical components. Any Honeywell products, if found to be defective, require a Honeywell Case Number which will be confirmed prior to issuance of a Return Authorization Number. We highly recommend consulting with a local professional prior to placing any orders.

  5. Original shipping costs, although not charged at time of purchase, are never refunded upon any returns accepted. The customer is responsible for shipping costs to return items to us, insuring any item(s) returned as well as any applicable restocking fees.

  6. Credits will always (NO EXCEPTIONS) be given in the same form as item(s) were paid for. Please allow 5-10 business days from the time we receive the item(s) to receive your refund. You will be required to sign a Return/Refund Policy Statement prior to receiving any credits.